1 Introduction

Please read these Terms and Conditions carefully before using the website operated by Hourglass Fitness.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website.

If you do not wish to be bound by these Terms and Conditions then you may not use our website or purchase goods. The website owners decision is final.

4 Payment for Products

You can pay for Products by Visa, Mastercard or most other credit or debit cards and your Paypal accounts at the time of the order using Paypal. All products are sold exclusively in the United Kingdom.

Hourglass Fitness is entitled to refuse any order placed by you or on your behalf. If your order is accepted, we will confirm acceptance to you by online electronic means to the e-mail address you have given us on ordering. Orders will be received within 28  days.

If your item is not in stock we will back-order for you. You will be e-mailed with the option to cancel your order if you would rather not wait.

Postage and Packaging rates are displayed with each order

You may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including e-mail) within those 7 working days. In circumstances where we have not received your notification, you will be required to provide evidence. You are therefore required to retain evidence of dispatch such as recorded delivery if sending your notification by post or a read receipt if sent by e-mail. You will then be entitled to a refund from Hourglass Fitness, which will be paid within 28 days. You must arrange for and pay the costs of returning the Products to Hourglass Fitness. While in your possession, you must keep any Products you intend to return to us in good condition. The rights referred to in this paragraph do not apply where:

  • before the end of the 7 day period you have enjoyed the benefit of the Product and for that reason it cannot be returned and re-sold
  • the packaging has been damaged and for that reason it cannot be returned and re-sold

we will refund to you the price paid and your reasonable costs of returning the Product. Please e-mail us at sarah@hourglassfitness.co.uk stating your order number


If you have any complaints, you should direct them to us via e-mail at sarah@hourglassfitness.co.uk

Information You Provide

The following applies to any information you provide to us, for example, during any registration or ordering process:

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address. If you have purchased a third party product this includes passing your details to the third party seller.
  • Hourglass Fitness will not disclose your information to third parties other than as authorised above or for the purposes of delivering the Products. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected a Product. Data collected on this site is used to:-
    • take and fulfil customer orders
    • administer and enhance the site and service
    • issue a unique identifier (e.g. customer login)
    • monitor customer account status beyond that required for individual purchase

Processing and disclosure rights By accepting these Terms and Conditions, you agree to the processing and disclosure of the Personal Information for the purposes referred to in the above.


You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Hourglass Fitness immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

All credit card numbers are encrypted in the software when the order is placed using our 3rd party’s encryption. We do not keep or store your credit card details.

Applicability of Online Materials

Personal Use
Unless otherwise stated, text on our website is presented solely for your private, personal and non-commercial use.

Copyright, Public Performance and Responsibility

The contents of our website and our Products are protected by international copyright laws and other intellectual property rights. The owner of these rights is Hourglass Fitness or other third party licensors or sellers. All product and company names and logos mentioned in our website and on our Products are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with Hourglass Fitness or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, recordings, choreography, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

You acknowledge that all materials, literatures, routines, choreography and property contained in or relating to the Products are the sole property of Hourglass Fitness or the third party sellers and you warrant that you shall not make copies of the Products or otherwise do anything that might prejudice the interest of Hourglass Fitness or any third party sellers in the Product.

It is your responsibility to ensure that you are sufficiently fit, physically, mentally and emotionally, to undertake all components of the Products as well as aerobic, anaerobic, resistance, flexibility, stability, muscular strength and endurance exercise. We recommend you obtain medical clearance from your GP prior to purchasing any of the Products that encourage you to perform exercise or before commencing any of the exercises contained with the Products. You understand that the Products may encourage you to perform exercise and that the body’s reaction to exercise cannot always be predicted with accuracy. Furthermore, you acknowledge that there are risks involved in performing physical activity including but not limited to musculoskeletal strains, pain and injury, and that certain abnormal changes may occur during or following exercise which may adversely affect blood pressure, cause heart attack or even death.

You may not materially alter the Hourglass Fitness choreography routines or create your own choreography routines and represent them as a product of Hourglass Fitness.


These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website. Hourglass Fitness reserves the right ta alter these Terms and Conditions at any date. Please ensure you check them before future purchases.

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